DISCLAIMER

By submitting your contact information, you consent to receive communications from Ciennaa via phone calls, SMS, and email. You confirm that you are the authorized owner of the contact information provided and understand that message and data rates may apply. You may opt out of receiving these communications at any time

At Ciennaa.com, we value the privacy of our visitors and users. This Privacy Policy explains how we collect, use, and share information when you visit our website and engage with our services. By using our website, you consent to the data practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: When you sign up for our newsletter, fill out a form, or make a purchase, you may provide personal details such as your name, email address, phone number, or payment information.
• Usage Data: We may collect information about how you interact with our website, such as your IP address, browser type, operating system, device information, and browsing behavior. This data helps us improve our website and provide better services.
• Cookies and Tracking Technologies: Our website uses cookies, web beacons, and similar technologies to collect and store information, such as preferences and session information. This enables us to provide a more personalized experience and track site traffic.
• Third-Party Integrations: We may use third-party tools and services (such as Facebook) to analyze website traffic, enhance marketing efforts, or provide social media features. These services may collect personal data according to their privacy policies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To fulfill your requests, send newsletters, process transactions, and provide customer support.
• To Improve User Experience: To enhance the functionality and performance of our website.
• Marketing and Advertising: To send targeted promotions or ads and to analyze the effectiveness of our marketing campaigns (including using Facebook and other third-party platforms).
• To Comply with Legal Requirements: To comply with any legal obligations, resolve disputes, and enforce our terms and conditions.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with third parties in the following situations:

• Third-Party Service Providers: We may share your information with trusted partners and service providers who assist with website functionality, payment processing, marketing, and customer support. These providers are obligated to protect your data and use it only for the purposes for which it was shared.
• Facebook and Social Media Platforms: We use Facebook (and other social media platforms) for advertising, analytics, and engagement. By interacting with our Facebook page or clicking on ads, you may be subject to Facebook’s data collection policies, which are outlined in Facebook’s own privacy policy. We recommend reviewing Facebook’s privacy practices to understand how your data is used.
• Legal Compliance: We may share your data if required by law or to protect the rights, property, or safety of Ciennaa.com, its users, or others.

4. Facebook Pixel and Third-Party Tracking

We use the Facebook Pixel to track the effectiveness of our Facebook ads and to show you relevant ads based on your browsing behavior on our website. The Facebook Pixel allows Facebook to track your interactions and may collect information about your device, IP address, and browsing activity.

For more information on how Facebook collects and processes your data, please refer to Facebook’s Privacy Policy.

5. Your Data Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal data we have about you.
• Correction: You can request to correct or update any inaccurate personal information.
• Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

To exercise these rights, please contact us at Ciennaa.com.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When we no longer need your information, we will securely delete or anonymize it.

7. Security of Your Information

We use industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically for any updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Ciennaa.com


DATA DELETION
How to Request Data Deletion

If you have provided personal data through messages, forms, or any other interaction with the Cienna Facebook Page, you can request its deletion by:

1. Contacting Us Directly
   • Send an email to cienna.com with the subject line: “Data Deletion Request”.
   • Include the following information in your email:
     • Your full name.
     • The method of interaction (e.g., via Messenger, comments, forms, etc.).
     • Any additional details to help us locate your data (e.g., date of interaction, type of information provided).
2. Submitting a Request via Facebook
   • Navigate to the Cienna Facebook Page.
   • Use the Message or Contact Us option to send a direct message requesting data deletion.
   • Be sure to include the same details as mentioned above to help us process your request efficiently.

What Happens Next?

• Upon receiving your request, our team will:
  • Confirm your identity to ensure the security of your data.
  • Locate all relevant information you’ve shared with us through the Facebook Page.
  • Permanently delete your personal data from our records.
• Confirmation of Deletion: Once your data has been deleted, you will receive confirmation via email or direct message.

Important Notes

• Data deletion requests apply only to personal information shared directly with Cienna via the Facebook Page. Facebook retains data according to its own policies, which are separate from Cienna’s control.
• If you wish to delete data stored by Facebook itself, please refer to Facebook’s Privacy Policy or use the settings in your Facebook account.

For any additional inquiries, please reach out to us at cienna.com.